If you are a registered product owner and you need technical support please
take advantage of the FAST TRACK SUPPORT service.
You must be a registered user of the software to receive tech support, so please make sure you forward your card.


'FAST TRACK EMAIL SUPPORT'
Email is the quickest and most efficient route for technical support
.
Most emails will usually be answered within a few hours, often even on weekends and holidays.
Email support is usually active between 9am to 12 midnight Greenwich Mean Time.
Emails sent outside of these hours may take a little longer for a response.

CLICK HERE TO ACCESS THE 'FAST TRACK RESPONSE SYSTEM'

BASICS THAT YOU CAN REMEDY ONLINE

Q: I NEED A DONGLE INSTALLER
A:
Click here to download the Universal Binary Dongle Driver

Q: I NEED THE LATEST SOFTWARE VERSION
A:
Click here to download the Software Update Engine

TROUBLESHOOTING & NEW DOCUMENTATION
Before contacting Gallery, please check out the
Common Tech Support Questions covered
in our 'Troubleshooting FAQs'.

ADRStudio Troubleshooting

VirtualVTR Troubleshooting

VirtualVTR OSX Documentation

MODERATED LIST SERVER GROUPS
Some Gallery Products have
Moderated List Server Groups, you can subscribe at:-

VirtualVTR
http://www.yahoogroups.com/subscribe/virtualvtr

ADRStudio
http://www.yahoogroups.com/subscribe/adrstudio

PictureReady!
http://www.yahoogroups.com/subscribe/pictureready

Metacorder
http://www.yahoogroups.com/subscribe/metacorder

A) YOU OWN GALLERY SOFTWARE
THAT CAME ON A DONGLE
If you are a registered product owner of current products using a USB Dongle and you would like the latest version of the software, please download the
NEW Gallery Software Update Engine
which can keep you right up to date by automatically checking for the latest versions of your licensed apps whenever you want.

OR...

B) YOU OWN OLDER SOFTWARE
THAT **DID NOT** COME ON A DONGLE
If you are a registered product owner of older products
and you would like the latest version of the software,
please contact update-request@gallery.co.uk

NOTE
"You must be a registered user of the software to receive updates and tech support, so if you haven't already,
please
make sure you register now !!"

Some upgrades are chargeable,
and are available from the on-line store.

Click to purchase
Upgrade to 'ADRStudio' 3.x
provides support for OSX, Pro Tools 6 & Nuendo.

Click to purchase
Upgrade to 'VirtualVTR' 4.x which provides support for OSX,

Contact Gallery for Upgrades from
'VirtualVTR' to 'VirtualVTR Pro.'